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Concierge Security Guard Services –

It’s all about quality when it comes to concierge security. Customer connection is critical, unlike in a parking lot or on a mobile patrol. Your officer must be well-dressed, friendly, and knowledgeable. They must be up to date on your building’s specific policies. They must also be able to identify the identities and faces of those who live and work in the building. Front desk officers must also engage in courteous small talk with building occupants and office staff.

A good security concierge should be able to perform the functions of both a receptionist and a security officer. This necessitates a strong grasp of communication, a dedication to presenting perfection, and a higher level of situational awareness. All of this and more will be provided by XPressGuards.

Access Control Management

Typically, concierge security is located at the building’s front desk, near the entrance. The major duty of access control in most office buildings is performed by one or more guards at the front desk. Employees that work on a regular basis will usually have an access card that they scan. Concierge security guards will be in charge of checking clients in at the front desk when they arrive for appointments.

Security personnel in a downtown high-rise office building will rely more on their database of allowed entrants and tracking systems. In smaller establishments, the guard may be able to identify all relevant individuals entering and exiting the building. Security may be required to accompany someone out of the premises on occasion, for as after a contentious termination. On these rare circumstances, our staff has the sensitivity and discretion to remove the individual discreetly and effectively with minimal disruption.

Putting your suitcase through a scanner and walking through a metal detector are often necessary in more guarded venues, such as a museum or a government office. The guards have the authority to exclude people from the building if they notice any questionable activity. XPressGuards are experts in a variety of access management methods and can quickly adapt them to your building’s demands.

Services of a Concierge Security Guard

Some larger facilities include a checking area where guards can check bags in and out for visitors. Others may allow packages to be delivered. Not all enquiries to a site come from people walking by. Many concierge security agents are also in charge of a location’s phone lines or email address. Officers in this position should be taught proper telephone etiquette. XPressGuards ensures that all concierge officers are equipped with the abilities necessary to carry out the customer service aspects of their work with the same rigor as their security duties.

Security guards in an office building must be educated to communicate effectively with the office manager or building site manager. They must maintain a professional demeanor and dress appropriately at all times. Personal cleanliness and appearance are extremely important to XPressGuards officers. While on duty, all officers must adhere to stringent standards of etiquette. They’ll also tailor the uniform to the job’s requirements. In an office setting, this could signify a more business-like appearance. This would imply different dress in a mall. Officers assigned to these positions will get additional training compared to officers assigned to non-public facing positions, such as monitoring an empty parking lot. When interacting with consumers, a friendly smile and comforting presence go a long way.

In a Time of Need

Security comes first for concierge security officers, while concierge comes second. In the event of an emergency, the security console will be converted into a command and control center to ensure the safety of everyone in the building. They will be in charge of any evacuations that are required. They’ll communicate with the police or other emergency agencies in their area. XPressGuards has the abilities to react calmly and quickly to any situation, whether your squad is armed or unarmed. XPressGuards can oversee whatever procedures are required, depending on the amount of protection you require and the technology you have available.

They will watch surveillance cameras and keep a look out for any threats throughout normal business hours. They are also taught how to properly file incident reports. Any security occurrence should be noted in case the information is needed later in another situation. Another important component is deterrence. The presence of uniformed security agents at the front desk will convince visitors that everything is under control. The additional barrier will deter any would-be crooks.

It’s all about having piece of mind when it comes to security. You may relax knowing that your concierge security is being handled by XPressGuards. Not only will your security be of the highest level, but your brand and reputation will be secure in the hands of XPressGuards’ courteous and competent employees. Contact us now.


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